Contact us
The quickest way to a quote is to send the document itself, along with a few details about what you need.
Email hello@refineryediting.com, or use the form on our home page. We usually reply within a few hours during our support hours, and every inquiry is answered by a person.
What to send
The document itself. Send it in whatever state it’s in, even as a partial draft. We can’t quote properly from a description because the hours depend on the state of the writing.
Your deadline. Let us know the date you actually need the document back. Turnaround runs from payment rather than from when you place the order, so it helps to get in touch early if your deadline is tight.
What you want done. Even a rough idea helps: “It needs a proofread before submission” and “I don’t think chapter three works” lead to very different quotes.
Your style guide, if you have one. That might be APA or Chicago, a journal’s author guidelines, or your organization’s house style, and if you’re a student, send your institution’s rules on editorial help as well. If you don’t have a style guide, let us know, and we’ll recommend one.
Your variety of English. Let us know whether you’re writing in US, UK, or Australian English, or in whatever variety your publisher specifies.
What happens next
Checking the fit. If the service you’ve asked for isn’t the right one, we’ll say so, and if a draft only needs a proofread, we won’t quote you for a full edit.
Agreeing the scope. You tell us what the document has to do, and we suggest the level of editing that fits. The quote is based on that conversation rather than on a word count.
Quoting before any work starts. Nothing happens, and nothing is owed, until you’ve accepted the quote.
If you’re not ready to order
You’re welcome to ask a question first, and we’ll answer it whether or not it turns into work. If you’re not sure which service you need, send us your document, and we’ll talk through your goals and find the service that best fits your needs. For a rough idea of cost before you commit, our rates page lists our standard rates.
Working with us regularly
If your team sends us work throughout the year, a group account cuts down the admin, with fewer invoices and the same rates.
Support hours
Support hours are 08:00 to 19:00 CET, Monday to Friday. We answer messages that arrive outside them at the start of the next working day, and if something is urgent, let us know in the subject line.
Send it over
Use the form on our home page, or email hello@refineryediting.com, and we’ll agree the scope with you before quoting.
Get a quote