How it works
How it works
Every service follows the same steps, from your first message to the edited document.
We quote before any work starts, and every change we make is tracked, so nothing happens to your document that you can’t see and reverse.
No.Step
Tell us about the document
Let us know what it’s for and when you need it back, using the form on the home page or by emailing hello@refineryediting.com. A partial draft or an outline is fine, and so is a messy one.
We agree the scope with you
If what you’ve asked for isn’t the right service, we’ll say so. You tell us what the document has to do, and we suggest the level of editing that fits, so the quote comes from that conversation rather than from a word count.
You get a quote before anything starts
We bill hourly at our standard rates, and you owe nothing until you’ve accepted the quote. Once your payment clears, we hold your place in the schedule.
We match you with the right editor
We assign someone with the background for your subject and your kind of document, and medical, legal, and technical content goes to a specialist.
We edit in Word, with tracked changes
Every change is visible and reversible, with a margin comment wherever there’s a decision that only you can make.
You get it back by the agreed deadline
The file comes with the tracked changes and comments in place, and questions after delivery are welcome.
After delivery
We don’t send a clean copy with everything accepted; reviewing the edits and answering the comments is part of the process. We review small follow-up changes at no charge and quote a substantial revision as a further round.
If your team sends us work throughout the year, a group account cuts down the admin, with fewer invoices and the same rates.
Tell us about your document
Send it over in whatever state it’s in, and we’ll agree the scope with you before quoting.
Get a quote