Contact us

Email hello@refineryediting.com, or use the form on our home page.

We reply within a few hours during support hours, 08:00 to 19:00 CET, and every inquiry is answered by a person rather than an autoresponder.

What to send

The document itself, whatever state it’s in, even if it’s only a partial draft. We can’t quote properly from a description, because the state of the writing is most of what decides the hours.

Your deadline, meaning the date you actually need it by. Turnaround runs from payment rather than from when you place the order, so a tight deadline changes what’s possible.

What you want done, even roughly. “It needs a proofread before submission” and “I don’t think chapter three works” lead to very different quotes.

Your style guide, if you have one, whether that’s APA, Chicago, a journal’s requirements, your institution’s rules on editorial help, or your organization’s house style. If you don’t have one, let us know, and we’ll recommend one.

Your variety of English: US, UK, Australian, or whatever your publisher specifies.

What happens next

We check the fit. If what you’ve asked for isn’t the right service, we’ll say so, and if a draft only needs a proofread, we won’t quote you for a full edit.

We agree the scope with you. You know what the document has to do; we know what the writing needs. The quote comes out of that conversation rather than out of a word count.

You get a quote before anything starts. No work happens, and nothing is owed, until you’ve accepted it.

If you’re not ready to order

That’s fine. Ask the question anyway and we’ll answer it, whether or not it turns into work.

If you’re not sure which service you need, send the document and ask. If you want a rough idea of cost before you commit, the rates page lists all of our fees.

Working with us regularly

If your team sends work in throughout the year, a group account helps minimize the admin: one agreement and one invoice instead of ten, at the same rates.

Support hours

Support hours are 08:00 to 19:00 CET, Monday to Friday, and messages that arrive outside them are answered at the start of the next working day. If something is urgent, let us know in the subject line.